Service level agreements

Service level agreements

With our template Service Level Agreements, we provide a transparent description of all potential services including roles and responsibilities for all involved parties.

In particular they help to:

  • Rethink and confirm processes and outsourcing levels
  • Reduce the risk of uncovered or duplicated processes
  • Fine tune and express internal and external expectations
  • Perform value for money analysis
  • Create the basis for Price Level Agreements (PLA) and Key Performance Indicators (KPI)

Your first step in building sustainable supplier partnerships